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Frequently Asked Questions (FAQ)

Order and application


 

Order and payment

My password does not work. What should I do?

The problem could be:

  • Misuse of your password. (In order to safeguard you against misuse, your password will be closed if the system registers misuse. A new password will be automatically sent to your email address)
  • You have entered the password incorrectly
  • The password has expired
  • You are in the incorrect category. Check if you are on the CAR or  MC page. (You have these options www.teoriklar.dk or  www.mc.teoriklar.dk )
  • You have chosen the wrong language. (You can choose language at the top right-hand corner)
  • You have purchased the wrong category or language
An error occurred during payment, what should I do?

If your payment is completed and the amount withdrawn from your account, then your password will be sent to your email if you click on “Forgotten password?” when logging in.

Why have I not received my password?
  • The error may be because you have entered your email address incorrectly
  • Check your spam/junk mail folder, perhaps it has landed there
  • The error may also be because your payment has not gone through

If the money has been withdrawn from your account and you have not received a password, then please contact us via email: kundeservice@teoriklar.dk

Why has the amount been withdrawn more than once from my account? What do I do?

Send the following information to kundeservice@teoriklar.dk:

  • Date of purchase
  • The last 19 digits of the order number you received at the email address that was used when you made the purchase

Please note that we do not refund for used passwords.

Is it safe to use my credit/debit card on teoriklar.dk?

Yes, it is safe to use your credit/debit card on teoriklar.dk.

There is no risk when using your Dankort, Visa/Dankort, Visa Electron or Master Card on teoriklar.dk as we use a so-called SSL connection to ensure that no one is “keeping tabs” when your card number or other data is transferred to teoriklar.dk, given that the transfer is done with encrypted data. In addition, teoriklar.dk has strict agreements that place high demands on security on our website.

Your payment data is also not stored by teoriklar.dk. 

However, during the entering of your name, address and other delivery information, the connection is not encrypted. 

Easy to shop

When you purchase a password on teoriklar.dk, you only need to enter:

Your name, mobile phone no. for the delivery of a password by way of text message (free of charge). Email, card number, expiry date, check digits and not your PIN code. This makes it very easy and safe for you when shopping on teoriklar.dk

Why was my payment with my credit card not completed?
  • There is possibly a credit limit on your account
  • You may have entered the incorrect card number by mistake or the incorrect expiry date 
  • Your card was possibly issued recently and has not been activated yet
  • You must check-mark “I accept the terms and conditions”

You must make sure you enter the long number from the front of your credit card (same side as where your name is written). Moreover, it is important that you enter when the card expires (also on the front of your credit card). The check digits are the three last digits in the number on the back of your credit card (the side with your signature).

What is the difference between Gold, Silver and Bronze packages?

All packages contain the same theory tests. The difference is the length of time the password is active. The packages are not physical packages, but rather exclusively online theory tests.

How long after I have placed my order will I receive my password?

Your password will be displayed on the screen immediately after payment (remember to write it down). The password will also be sent as a text message to your mobile phone and your email.

I have purchased the incorrect number of days. What should I do?
  • Please note that we do not refund for used passwords.  
  • If you have not logged on to teoriklar.dk with your password, you can return the email you received with your password and inform us how many days you actually require.
  • It is not possible to cancel the purchase of a password and to have the whole amount refunded.
Right of cancellation

Please note that he right of cancellation is NOT provided on digital products.

Utilisation

Why do I have audio problems?

The problem could be because:

  • you have not turned up the volume
  • you have not updated your browser
  • an audio unit is not installed on your computer
  • the audio unit is being used by another programme,
  • so it does not function correctly.
  • Error may also occur with the audio/graphics if you do not have a newer version of your browser
  • try another browser, e.g. Mozilla Firefox which works well for teoriklar.dk
Why does the audio overlap on the picture?

The system works in the way that when you begin a theory test, in principle you download pictures and audio. Therefore, you must have a good internet connection. Regardless of how fast your internet connection is, there are times when things take a little more time. The problem may be due to network problems our or your provider is experiencing, but most often the problem is add-in programmes, (add-in programmes in the browser are, e.g. Multimedia add-in programs, search panels or other programmes that are normally displayed on the tool bar in the browser), the size of the computer’s memory, space on the hard disk and condition and the programmes that run in the background at the same time as when you are on teoriklar.dk

Tip for users of wireless networks

When you establish connection to a wireless network (Wi-Fi), the speed of the internet connection is affected by where the computer is placed and whether other wireless units are in the same area. Move closer to the access point in order to improve the connection speed and make sure there are no physical barriers between the access point and the computer.

Even though I have answered all the questions correctly, they do not turn red, yellow or green. What have I done wrong?

There must be no check-mark next to Result between questions (no points) (You have check-marked next to Result between questions (no points)).

Why are there only 11 theory tests?

Teoriklar.dk has decided to only use the same situations you can expect with the police’s final theory test. Of course, we could expand our theory tests with hundreds of theory tests, but this makes no sense because it would be a waste of time and, as mentioned before, we have the same theory situations as the police’s final theory test. Pass Teoriklar’s theory tests and you will be very prepared for the final theory test

Can I see the tests and pictures where I have made errors?

Yes, once the theory test is over, an overview will appear of all the pictures. By clicking on the picture with the red frame, you can see the questions, the correct answers and explanation.